Service Manager
We are seeking a Service Manager to run our Heavy-Duty Truck Service Shop.
The Service Manager is a key member of our truck management team and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services .
Service Manager Job Duties Take all necessary steps to assure customer satisfaction Recruit, hire, lead, motivate and maintain the highest quality staff Take an active role in company sales Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency Assure compliance with safety goals Accurately quote services Manage truck work order system and service invoicing Communicate policies, procedures, and branch goals to employees Uphold our promise to our customers Service Manager Skills: Excellent interpersonal, leadership, and communication skills Knowledgeable in Fixed Operations procedures Good understanding of mechanical components and associated repair Clear understanding of customer service, sales, and marketing Knowledge of profit and loss statements and how to use them to manage a business unit A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan Experience with 5S Lean principles Previous experience as a service manager in the trucking industry Service Manager Requirements Excellent communication skills Ability to manage employees and processes Truck shop service management a plus High School Diploma or G.E.D. Must be physically able to lift and work with no restrictions Employee Benefits Competitive Wages – Be paid your worth! Uniforms - fully supplied including cleaning! Tool program - available Tuition assistance - for educational and ongoing career growth Health, dental and vision coverage - begins on the first day of the following month Paid Time Off - (PTO) starts accruing day one of your full-time employment Holidays - 6 Holidays and 2 Floating Holidays per year 401(K) - with company matching Long Term Disability - Supplied Short Term Disability - Supplied Life Insurance - Supplied Healthiest You - Virtual Health Care paid PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement Pet Insurance – We care about our furry friends! Employee Discounts - available on products and services Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face Paid Health and Well-being screening - for employees and their spouse
