Service Manager Piedmont Service Gro up has been providing HVAC services to clients in NC, SC, and VA since 1971!
We are currently looking for a Service Manager to join our team in Greensboro, NC. We provide above-average pay, great benefits, and a strong company culture.
As a Service Manager for Piedmont Service Group, you will be responsible for the following: Providing exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower, materials, tools, and equipment). Implementing service and business processes (best practices) and assisting in continuous improvement of these processes. Managing a team of experienced HVAC Service Technicians, including the recruitment, development/training, goal setting, management, performance management. Supporting the sales organization with pricing, and business operations input, for customer sales proposals. Daily time review/approval, invoicing review/approval, contract performance review/ management, and job summary report review/approval. Being a champion for our strong safety culture. The ideal candidate will have the following: Excellent customer service skills that help drive customer loyalty. Experience supervising local and remote field service technicians to optimize their customer assignments, skills, and productivity. The ability to leverage appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a proactive basis. Must also leverage this same skill set to work through customer conflict/concerns. Must have a broad knowledge of commercial and industrial HVAC equipment and Building Automation System applications. A strong foundation for technical troubleshooting and the ability to make good business decisions. Strong organizational and follow-up skills to provide timely feedback to customers and assign resources. Effective delegation skills to meet/exceed customer expectations and help develop skills of employees. Experience with Microsoft Office (Outlook, Excel, Word) and MobileTech service management tools and apps. Valid driver's license and clean driving record. Ability to pass a background and drug test. Specialized Knowledge H1, H2, and H3 license, or willingness to obtain. Must have a valid driver's license and clean driving record Key2Act / WennSoft / Great Plains Software experience a plus Education/Experience: Must have at minimum of five years of experience working for a commercial service HVAC company. High School Diploma plus 2 years of education post High School preferred. Benefits include: Medical Vision Dental Company Paid Short and Long-Term Disability Company Paid Life Insurance FSA 401k with Company Match and Profit-Sharing Plan Accident and Critical Illness Three weeks of Paid Time Off in your first year of hire Paid Holidays Wellness Incentives
