Optimum RV, a growing full-service RV Dealer, is seeking an RV Service Manager.
We're looking for a dealership savvy professional to work alongside our Parts Associates, Service Advisors, and Service Technicians.
Responsibilities Schedule work in and out of the shop
Hire, supervise and direct all service technicians and apprentices as approved by Dealer Principal
Ensure that all parts, tools and appropriate time is available for technicians to complete the work
Directs and Supervise Service Desk Personnel with training and coaching mentality
Directs and Supervise Parts Manager and personnel and assist in proper parts procedures and policies
Directs and supervise Warranty Administrator to process warranty claims in a timely and efficient manner
Ensure that all employees under their supervision receive the proper training and upgrading of systems.
Liaison between service advisors and Sales Management
Must acquire approval from sales department on all Internal RO'S
Track Technician Productivity
Track Open Repair Order Reports and others as directed
Responsible for a profitable operation of the service department while gaining maximum production under controllable costs
Setting and maintaining profit goals.
Leads by example.
Maintains a balance between shop efficiency, labor rates, and expenses
Assists the Service Advisors in the dispatch of work to correct technicians and or work with the shop foreman to do the same
Responsible for the cleanliness and safety of the service department and shop
All other duties as assigned
Minimum Qualifications Technical RV Service knowledge
Previous management experience
Maintain a positive atmosphere
Stability under pressure
Creative and open to constant change
Knowledge and technical expertise
Able to display leadership skills and manage others accordingly
RVIA/RVDA certifications - preferred
Essential Characteristics RELIABLE We do what we say we're going to do, when we say we're going to do it... every time. HUMBLE We are trainable, coachable and confident... not arrogant. HUSTLE We are self-motivated, driven and never satisfied. TEAM PLAYER We are stronger as one. We help each other, regardless of department or position. LOYALTY We are committed to the success of the company through ups and downs because this is our career. Benefits Optimum RV offers an excellent benefits package to all eligible employees including:
Competitive wages
Medical insurance
Dental insurance
Vision Insurance
Company-Paid Life insurance
Supplemental Life Insurance
Short & Long Term Disability
Critical Illness, Accident and Hospital Indemnity coverage
EAP
Wellness Program including Gym Reimbursement
Vacation, Personal Time & Holiday pay
Optimum RV complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
