Position Overview: We are seeking a dynamic and experienced Service Manager to lead our service department. As a Service Manager, you will be responsible for overseeing all aspects of our service operations, ensuring the highest standards of quality, efficiency, and customer satisfaction. Your leadership, strategic vision, and operational expertise will drive the success and growth of our service department.
Responsibilities:
* Lead and manage the service department, including service advisors, technicians, and support staff, to achieve departmental goals and objectives.
* Develop and implement strategies to optimize service department performance, maximize revenue, and enhance customer satisfaction.
* Monitor and analyze key performance indicators (KPIs) such as service volume, productivity, efficiency, and profitability, taking proactive measures to address areas of improvement.
* Foster a positive and customer-focused culture within the service department, emphasizing teamwork, professionalism, and continuous improvement.
* Ensure compliance with dealership policies, procedures, and industry regulations, maintaining high standards of safety, quality, and customer service.
* Oversee scheduling and allocation of service appointments, ensuring efficient use of resources and timely completion of customer requests.
* Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to resolve issues and exceed customer expectations.
* Conduct regular performance reviews, training sessions, and coaching sessions to support the professional development and growth of service department personnel.
Qualifications:
* Bachelor's degree in Business Administration, Automotive Management, or related field preferred.
* Minimum of 3 years of experience in automotive service management or related leadership role, with a proven track record of success in driving operational excellence and achieving business objectives.
* Strong understanding of automotive service operations, including service processes, repair procedures, and dealership systems.
* Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to deliver exceptional performance and customer service.
* Proficiency in using dealership management software (DMS), CRM systems, and other technology tools to manage service operations and analyze performance data.
* Sound decision-making and problem-solving abilities, with a customer-focused mindset and a commitment to exceeding customer expectations.
* Knowledge of industry regulations, safety standards, and best practices in automotive service and repair.
* Valid driver's license and clean driving record required.
Benefits:
* Competitive salary based on experience and qualifications.
* Comprehensive benefits package including health, dental, and vision insurance.
* Retirement savings plan with employer matching contributions.
* Paid time off, holidays, and opportunities for professional development.
* Employee discounts on automotive services and products.
* Collaborative and supportive work environment with opportunities for career advancement.
Apply now with your resume and a cover letter highlighting your experience in the automotive industry. To confidentially apply send your resume directly to .
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
