Service Management & Operations- Senior Associate Save For Later Remove Job

Job summary
A career in our Service Management practice within Cloud Computing and Networking servicesHelping clients adopt the cloud and transform ITWorking with global organisations to provide innovative technology solutions
Job seniority: mid-to-senior level
Responsibilities
• Helping clients design and implement process strategies for cloud service delivery• Transforming IT operations into revenue sources• Improving service delivery, cost efficiency, and customer satisfaction• Collaborating with problem solvers to solve complex business issues• Using tools and techniques to extract insights from industry trends• Upholding the firm's code of ethics and business conduct
Requirements
• Bachelor's degree required• Minimum of 3 years of experience• Preferred certifications: ITIL, COBIT, ISO 27001, ServiceNow, BMC Helix, Flexera, Jira Service Management, FinOps Certified Practitioner• Knowledge of cloud platforms and technologies, IT Service Management modules, DevSecOps transformations, IT Asset and Configuration Management principles, and IT Financial Management• Ability to collaborate, communicate ideas, build professional relationships, and adapt to diverse teams and working styles
Key Skills Needed
• Cloud platforms and technologies (AWS, Azure, Google Cloud Platform)• Observability, AIOPs, APM• ServiceNow or similar IT Service Management tools• DevSecOps transformations• IT Asset and Configuration Management• IT Financial Management• Collaboration, logical communication, empathy, learning from mistakes, perseverance