Job Description:Due to the expansion of our new state of the art facility Airport CDJR is looking for a qualified Service Director. Successful candidates will have outstanding interpersonal skills as well as the discipline and drive to put in the work necessary to be successful. The right candidate would demonstrate the ability to build a rapport with the customer base and employees, understand their needs and provide an excellent service experience. All applicants should be able to effectively communicate, work hard, and be interested in a career with long term potential.Qualifications:A minimum of three years experience in automotive service managementValid driver's license and clean driving record requiredProfessional appearance and work ethicStrong written and verbal communication skillsGreat attitude and energetic personality with excellent customer service skillsAbility to work independently and self-motivate in a fast paced environmentJob Responsibilities:Communicate in a professional courteous manner with customers and employeesPromote sales of appropriate services, parts, and accessories associated with each customerMaintain daily sales, production records, and reports as required by dealership managementMonitor and control all warranty activity and stay in compliance with manufacturer warranty guidelinesEnsure the service department meets all CSI and financial goals.Hire, train, develop and motivate service department personnel and monitor their performanceEstablish and maintain common courtesy shown to customers by all service employees to promote customer satisfactionHandle customer complaints tactfully, promptly, and with concern for the customerMaintain a clean and safe work environment and ensure all shop equipment is in proper working conditionBenefits:Health, Dental & Vision InsuranceCompetitive PayPaid Vacation and HolidaysOngoing Applicable Development including Paid TrainingTeam-Oriented Professional Work Environment401(k) including Employer MatchWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
