Service Desk Technician I

We are a leading technology services provider dedicated to empowering businesses through seamless IT solutions. As a member of our Help Desk Team, you'll play a pivotal role in delivering exceptional support to our valued clients.
Key Responsibilities:
Provide remote assistance to our managed services clients, ensuring swift resolution of technical issues and inquiries.
Respond promptly to client service requests with professionalism and efficiency.
Utilize your problem-solving skills to troubleshoot and resolve a variety of technical challenges.
Participate in an on-call rotation for after-hours emergency support, demonstrating a commitment to client satisfaction.
Collaborate with team members in disaster recovery and emergency situations, contributing to effective solutions.
Conduct scheduled maintenance tasks for client networks, including application updates, platform upgrades, and patching.
Thoroughly document all actions taken and resolutions achieved to maintain clear records and facilitate continuous improvement.
Experience:
Preferred prior experience in the technology industry, particularly in supporting Microsoft-based workstations.
Strong written communication skills essential for concise documentation of processes, issues, and resolutions.
Ability to prioritize tasks and respond with a sense of urgency to meet client needs.
Demonstrated problem-solving abilities and critical thinking skills.
Capacity to work both independently and collaboratively within a team environment.
Self-motivated and responsive, with a dedication to fostering positive client relationships.
Benefits:
At our company, we prioritize the well-being and professional development of our team members. We offer a comprehensive benefits package, including:
Accrual of 12 vacation days in your first year, ensuring ample time for rest and relaxation.
6 days of sick leave to support your health and well-being.
8 hours of volunteer time to give back to your community and make a difference.
Fully covered medical, dental, and vision options for employee coverage.
Company-paid life insurance, short-term disability (STD), and long-term disability (LTD) coverage for peace of mind.
Professional development opportunities through our tailored Professional Development Plan.
401(k) retirement plan with company matching to help you build a secure financial future.
Profit-sharing program to recognize and reward your contributions to our success.
Join us in our mission to provide exceptional IT support and make a positive impact on businesses everywhere!
Employment Type: Full-Time
Salary: $ 21.00 Per Hour