- Service Desk Rep Ii

20023 – SERVICE DESK REPRESENTATIVE II PURPOSE
To ensure that equipment is maintained, and analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. CBU:  HMMA  ESSENTIAL FUNCTIONS 45% - Install, maintain, setup, troubleshoot and configure PCs, laptops, printers and peripherals 15% - Perform imaging system administration 10% - Open/Close and update work history via the Helpdesk application 10% - Backup/Restore user profiles and data 10% - Document, maintain, upgrade or replace hardware and software 5% - Adhere to naming standards and labeling of all assets 5% - Adhere to Helpdesk standards and procedures to ensure priorities and goals are met REQUIREMENTS Associates Degree or related experience 3+ years of experience maintaining and repairing computers Good understanding of networking Good troubleshooting skills Required certifications - A+, Network+ Preferred certifications - CCNA, MCP