Service Desk Engineer

Serve as the first point of contact for Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs. Troubleshoot and escalate incidents to line manager and the 3rd line teams. Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed. Provide remote technical assistance for issues related to computers, software, and SaaS. Build and maintain the IT Knowledgebase. Ability to provide quality technical support, attention to detail, and a positive customer service attitude Good communication skills A collaborative attitude Strong attention to detail along with a commitment to quality and confidentiality A sense of urgency and a commitment to timely completion of projects Certifications and continuing education preferred Desired Technology Experience : Strong understanding of both macOS X and Windows Operating Systems Computer management using a tool such as JAMF and/or Intune Experience managing some of the following products G Suite Office 365 Box MS Teams Proofpoint ESET Okta In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation for this role is $50,000 - $60,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to medical, dental and vision coverage, we offer a generous PTO plan, 401k program, comprehensive family planning benefits (including paid parental leave), tuition reimbursement, and pre-tax commuter benefits. Benefits/perks may vary depending on the nature of your employment with Stagwell and the location where you work.