Department Name: H3997:EVPHA Information Technology
Job Summary: The successful Service Desk Analyst I will provide tier 1 support of all ITS incidents and requests for UK Healthcare. Primary duties include incident and request intake, documentation, and resolution; problem analysis; and project task fulfillment.
Skills /Knowledge/Abilities: The ideal candidate will have knowledge of Microsoft Windows Experience; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.; excellent customer service, critical-thinking skills, judgment, detail-oriented, and listening skills; strong written and verbal communications skills; and the ability to work independently and as a team.
Position Time Status: Full-Time
Required Education: AA
Required Related Experience: 1 yr
Required License/Registration/Certification : HDI Support Center Analyst. Certifications are required within one year of hire date.
Preferred Education/Experience: Associate's degree with at least 1 year of related experience preferred.
University Community of Inclusion: The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. About University of Kentucky
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.
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