Service Department Specialist / Customer Service

Express Employment is looking for a Service Technician Specialist / Customer Service Representative to join a reputable company in the Forest Lake area Directly. This person will work to support the daily operations of the Service Department. 

The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications.
Responsibilities:
Manage all incoming service requests via phone and email for ALL requests for Plumbing, HVAC and Drain Cleaning.  Prepare, send, and save proposals as needed. (4-5 daily average).  Follow set procedures on notification to Project Managers when proposals are awarded.  Set up in-service program for future dispatch. Requirements:
1-2 years experience as an administrative assistant, secretary or receptionist preferred Strong organizational, communication, and time-management skills Proven ability to work in a fast-paced environment  Positive, high-energy attitude Resourcefulness, creativity, and problem-solving skill set Familiarity with office equipment (i.e. printers, fax machines, projectors) Proficiency in Microsoft Office (especially MS Excel and PowerPoint) This company is a Plumbing and Heating organization dedicated to providing high-quality services to general contractors, builders, and commercial customers in the Twin Cities and surrounding areas.
Benefits include: Medical, Dental, PTO, and 401K Match.  Employees can also take advantage of casual dress code and ability to leave early on Fridays during the summer months.
When you think employment, think Express Employment of Forest Lake, Minnesota!
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