Overview
Damovo has an exciting opportunity for a Senior US based
Service Delivery Manager
to support our Global customers. This position will be responsible for overseeing the service delivery of our customer's Unified Communications production and test environments whilst ensuring the timely delivery of projects to maintain existing systems and to introduce new and improved technologies and services. This role will lead multi-disciplined teams in implementing and operating technology. A broad range of technical skills in managing a diverse operational environment with a focus on customer service and partner liaison is essential.
Key Responsibilities
Responsible for the delivery and development of contractual services and service concepts for our customers
Leading a team of engineers supporting existing clients and designing/implementing projects for current and new
Leading service review meetings
Creating and presenting agreed KPI reports
Supporting the sales organization in the development of services to the customers
Embedding and driving compliance with policy and standard operating procedures
Ensuring maximum value from service contracts including partner performance
Supporting and documenting the delivery model
Delivering change control and request management processes
Providing service management support to customers
Experience and skills required
10 years minimum of proven experience in a Service Delivery role within a Unified Communications environment
Educated to degree level or relevant experience
Excellent communication skills necessary for clear communication of technical concepts to customers
Hugely customer orientated with the ability to work on own initiative
Goal and service-oriented with a sales approach
Technically articulate with a good knowledge of infrastructure and systems and the integrations between systems as they would apply
Willingness to learn new subjects and present these to customers
ITIL certified professional desirable
As this is a global role candidates must be flexible and be willing to travel to attend various customer meetings/presentations when required.
Your Benefits
Work-Life-Balance
Career Development opportunities
Inclusive Workplace
Medical Insurance
Competitive remuneration package
Home-Office
Dental and Vision cover
Employee events
Language Training
Great reasons to work for Damovo
Big enough to deliver, small enough to care.
Work is no longer a place you go to! In the current business landscape, it is important to be able to work from anywhere, whether that's at home, in the office, or from a caf.
Damovo offers this flexibility and autonomy, combined with a culture of collaboration and connection. We cultivate open and honest cooperation, live a company culture based on trust with flat hierarchies.
Being a global company with almost 700 employees from different backgrounds, we consider ourselves diverse by nature, and inclusive by choice. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are committed to the principle of equal employment opportunities for all qualified applicants and to provide a sustainable and inclusive work environment free of discrimination and harassment. We welcome applications irrespective of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental challenges, national origin, or veteran status.
We are looking forward to hearing from you!
Contact
Please reach out to Caroline for more information or any questions you might have.
Caroline Reinhardt
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