Service Consultant

Job Summary:As a Service Consultant at Landers Chrysler Dodge Jeep Ram of Norman, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. You will work closely with our customers to understand their vehicle needs and recommend appropriate services and repairs. This is a full-time, hourly position in the auto industry, located in Norman, Oklahoma.Compensation & Benefits:The compensation for this role is $1000 to $2000 per week. In addition to competitive pay, we offer a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and retirement savings options.Responsibilities:Greet customers and create a positive experience by providing outstanding customer serviceListen to customer concerns and accurately assess their vehicle's needsRecommend needed services and repairs based on customer needs and vehicle diagnosticsCommunicate service recommendations and pricing to customers in a clear and professional mannerSchedule appointments and follow up with customers to ensure satisfactionUtilize dealership software to create and manage service ticketsEnsure the service department operates efficiently and meets customer satisfaction goalsCoordinate with technicians to ensure timely completion of repairs and service ordersKeep up-to-date with manufacturer service and repair guidelinesHandle customer escalations with tact and effective problem-solving skillsRequirements:Previous experience in a customer service or sales role, preferably in the automotive industryKnowledge of basic automotive operations and repair proceduresStrong communication and interpersonal skillsAbility to multitask and prioritize in a fast-paced environmentProficient computer skills, including knowledge of dealership software and basic Microsoft Office programsWillingness to learn and adapt to changing processes and proceduresMust be able to work flexible hours, including weekends and some holidaysLanders Chrysler Dodge Jeep Ram of Norman is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.