Service Bdc Representative

Service BDC Representative Immediate Open Position.
We are looking for an enthusiastic Business Development Center representative to join our growing dealership's Service team.

Job Summary:
You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential Service leads, booking appointments for the Service Department, and acting as a first point of contact for customers. To be successful as a BDC representative, you should have a knack for marketing and sales. Top candidates will be professional and personable individuals, with a passion for great customer service. Service BDC Representative Responsibilities: Answering incoming phone calls and online enquiries. Logging customer details and comments in our system. Scheduling appointments and following up with any "no show" customers. Maintaining thorough, up-to-date knowledge of our products. Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect. Adhering to all company policies and procedures. Maintaining contact with customers to ensure they are happy with our service. Ensuring potential customers are aware of any promotions. Assisting with various other tasks at the dealership. Performing outgoing calls from monthly Manufacturer supported recommended Service lists Service BDC Representative Requirements: Experience in business, marketing, or related Automotive fields. GM Dealership experience is a HUGE Plus. Proven experience in Phone skills. Good written and verbal communication skills. Highly organized, with an ability to learn quickly. Proficient with Microsoft Office software and the Internet. Professional and personable demeanor. Must be able to pass a Pre-employment drug screening