Job Description : We are searching for a Service and Warranty Advisor that is extremely detailed, exhibits a high sense of accountability for workload, and enjoys process improvement and management. The right candidate will have the ability to manage multiple tasks and priorities, is a self-motivated individual who can actively engage.
About Master's Transportation : Master's Transportation is one of the nation's leading providers of rental, lease and purchase of transport vehicles. We strive to make a significant and positive impact in the transportation industry through our commitment to quality and safety. Our core values guide us in all that we do, inspiring us to "Move People Forward". What it's Like to Work Here : Ask our employees and the one word they'd use to describe working at Master's Transportation is "great." Our team members all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, plus continuous opportunities for growth, have resulted in an industry-low turnover rate. Don't miss out on this opportunity with us! Why Work Here? Great culture, pay, benefits and room for growth. Job Title : Service and Warranty Advisor with Continuous Opportunities for Growth!
A Day in the Life as a Service and Warranty Advisor :
The Service and Warranty Advisor is responsible for providing assistance and guidance to customers regarding service and warranty-related matters. They act as a liaison between the customer and the company, ensuring that any issues or concerns are addressed promptly and efficiently. This role involves answering customer inquiries, scheduling service appointments, and coordinating repairs or replacements as necessary. Additionally, Service and Warranty Advisors may also be involved in processing warranty claims, verifying eligibility, and ensuring that customers receive the appropriate coverage and support. Their main objective is to ensure customer satisfaction by delivering exceptional service and resolving any warranty-related issues in a timely manner. Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections and potential cost savings. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Qualifications :
Excellent verbal and written communication skills. A strong understanding of automotive technology and the automotive industry. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite and Salesforce Ability to think strategically, develop creative solutions and execute processes. Experience in the commercial vehicle transportation industry. Ability to work effectively in a fast-paced, dynamic environment. Education: Required: High School Diploma or GED Benefits: Paid Time Off. Health, vision, dental, long & short-term disability and life insurance. 401K with company match. Flexible Spending and Health Savings Accounts. Discounts for travel, entertainment and more. Paid Holidays Ready to apply? If this job sounds like a fit for you, then apply today!!!
About Master's Transportation: With over 30 years of experience, our company stands on a foundation dedicated to providing excellence in the transportation industry. We are passionate about being first to market and realizing opportunities, creating solutions for current and future unmet needs. We continue to
evolve through innovation, expanding vehicle offerings, value-added services and adding new technologies to revolutionize the industry. We work hard to provide seamless and tailored solutions to support customer needs. With long lasting relationships with our customers, our exceptional retention and referrals rates provide a key component to our success and growth.
Masterstransportation.com AAP/EEO Statement
Master's Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.
