We are on the lookout for a focused Service Advisor to join our high calibre team at Waters International Trucks – Meridian in Meridian, MS.
Growing your career as a Full Time Service Advisor is an incredible opportunity to develop productive skills.
If you are strong in critical thinking, planning and have the right personality for the job, then apply for the position of Service Advisor at Waters International Trucks – Meridian today!
WATERS has been a family-owned business for over 80 years (currently in its 4th generation), opening our doors in 1938. We are a dealer for International Trucks and IC School Buses (Diamond Edge Certified), Collins Buses, Maintainer Service Trucks/Bodies, Jerr-Dan Wreckers/Carriers, Idealease Truck Rental/Leasing, several different Trailer Lines, HuntVe UTVs, Ranch King Hunting Blinds, and all the parts and services that go with them. We also have several contracts for plant and facilities maintenance. WATERS has 7 locations around Mississippi and as we continue to go, we're looking to add dedicated team members to become a part of our family! An integral and vital part of the service department is the creation of a valuable customer service experience by a service advisor. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current vendor practices and our company's policies and procedures. Benefits* Paid Holidays and VacationWeekly PayAdditional off the clock training payPerformance Based Incentive Pay401K Program + Company ContributionHealth InsuranceDental and Vision Insurance (paid by WATERS)MDLive Access (paid by WATERS)Life Insurance and Voluntary Life Insurance optionShort and Long Term DisabilityUniform AllowanceJury Duty PayGrowth OpportunitiesFamily Owned and OperatedRESPONSIBILITIES* Being aligned with our culture is VITAL. Candidate must embody and promote the WATERS Family Values. A summary of our values are below:* Customers - Customers First. Dedicated to the highest level of customers satisfaction.Integrity - Do the Right Thing. Maintain integrity in all we do.Employees - Take care of our employees.Team - One Team, One Family.B.O.B. Excellence - Be the Best of the Best.Empowerment - Empower our employees.Accessibility - Be hands on and accessible to our customers and employees.Safety - Prioritize safety.Greet customers in a timely, friendly manner and obtain all specific vehicle/ customer information required for proper repairs, contacting customers and invoicing.Write up customers' vehicle issues and concerns or maintenance requirements accurately and clearly.Obtain customer signature on the repair order and provide customer a copy of the repair orderEstablish customers' method of payment, purchase order requirements and estimate requirements if needed at the time of write up.Explain completed work and charges to the customer.Have the ability to utilize the International Trucks Service Portal, utilize the tablet write up tools, estimating system, and repair order status and communication system as needed.Any other duties required by management.QUALIFICATIONS* Being aligned with our culture is VITAL. Candidate must embody and promote the WATERS Family Values. A summary of the values are below:* Customers - Customers First. Dedicated to the highest level of customers satisfaction.Integrity - Do the Right Thing. Maintain integrity in all we do.Employees - Take care of our employees.Team - One Team, One Family.B.O.B. Excellence - Be the Best of the Best.Empowerment - Empower our employees.Accessibility - Be hands on and accessible to our customers and employees.Safety - Prioritize safety.Must be a team player with a strong sense of commitment to the customer.Must be self motivated and have good written and verbal communication skills.Must be able to work in a busy environment.Working knowledge of Microsoft office programsMust have the ability to learn and work daily in other digital systemsGood organization skillsWorking knowledge of engines and truck and equipment components is a plusWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits of working as a Service Advisor in Meridian, MS:
? Company offers great benefits
? Advancement opportunities
? Advantageous package
