We are hiring an expert Service Advisor to join our all-star team at Dondelinger Ford CDJR in Grand Rapids, MN.
Growing your career as a Full Time Service Advisor is a great opportunity to develop exceptional skills.
If you are strong in people management, project management and have the right experience for the job, then apply for the position of Service Advisor at Dondelinger Ford CDJR today!
Dondelinger Auto Group is a family-owned dealership with over 50 years of experience. We're invested in growing our employees, and are always looking for qualified, enthusiastic individuals to join our team. If you're interested in learning more about us, please apply!What We OfferFamily-ownedVacation timeHealth insuranceDental insurance401K planBasic life insurnaceGrowth opportunitiesCommunity involvementResponsibilities* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.Qualifications* Organized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits of working as a Service Advisor in Grand Rapids, MN:
? Excellent benefits
? Opportunities to grow
? Competitive salary
