As a Service Advisor at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring their comfort at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid's exacting standards before vehicles are returned to clients.
Responsibilities:
Greet clients promptly and offer excellent customer experience at all steps of the service process
Ensure clients thoroughly understand the service process and are comfortable at all steps of their experience
Explain all service options to clients including time and cost estimates
Track all client vehicles through the maintenance and repair process
Consult with technicians regarding appropriate service options where needed
Accurately document client concerns for diagnosis and repair by technicians (write RO)
Follow correct repair order documentation procedures, i.e., The Three C's
Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step
Invoice and collect payment
Perform a thorough redelivery process, ensuring all client needs have been met, clients understand all services performed, and answer any questions that may arise
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status or to follow up after repairs are completed
Develop rapport with clients leading to lasting relationships
Have a passion for sustainable transportation and changing the automotive industry
Qualifications:
High School Diploma or GED
5+ years providing excellent customer experience
Excellent interpersonal skills
Compassionate and patient demeanor
Problem-solving and creative thinking skills
General automotive knowledge (not required) or willingness to learn
Ability to explain complicated concepts to clients who may not be familiar with industry terminology
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Must possess a valid driver license
Preferred Qualifications:
AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
