Service-Advisor

Job Description

Job Description

RESPONSIBILITIES
Maintain Customer Service Index (CSI) rating as set by dealership service manager
Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
Schedule appointments and generate estimates
Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
Effectively communicate to the customer the timeline of repair and maintenance
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
Document repair and maintenance changes on repair order in the approved manner
Resolve customer complaints and questions
Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
QUALIFICATIONS
Minimum high school diploma or GED equivalent required
Associate's degree (AA) or equivalent from two-year college or technical school preferred
Trade school training and education preferred
At least six months to one year automotive industry or related experience and/or training
Broad knowledge of new vehicle technologies
Excellent customer service skills
Ability to be analytical and multi-task
Ability to work with little supervision
Self-motivated enthusiastic presence in a team environment
Strong written and communication skills
Consistent and stable work history
Valid driver's license and clean driving record
Professional appearance and work ethic

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