Griffith Ford Jobs: Service Advisor We are looking for a Service Advisor with Ford Dealership experience to join our growing team! The right candidate has a strong background in Ford warranty process and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. BENEFITS * Medical, Dental, & Vision InsuranceCompetitive payLife/Disability/Cancer InsuranceAccident/Hospital Insurance401K MatchingEmployee DiscountsWork/Life balance supportProfessional Development OpportunitiesWill cover relocation expenses (for qualifying candidates)Responsibilities* Assist customers in servicing, repairing and explaining each service neededUnderstand customer; match requirements and concerns to various service optionsExplain service being performed and keep customer informed and updated throughout the service of their vehicleStay up to date on new products, features, accessories and attending product training as requiredMaintain a service customer follow up system that supports repeat and referral business and contributes to customer happinessHire and supervise all service department personnel, as well as monitor their performance in servicing customersCraft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new businessMaintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyQualifications* A minimum of 1 year of experience with FordStrong focus on providing excellent customer serviceHigh school diploma or higher educationClean driving record & valid driver's licenseDriven personality, eager to improve and able to work within and support internal teamsDon't get hired someplace where they won't even care to remember your name... With a family owed dealership, everyone becomes like family. Come be a part of our amazing, fun, inspiring, and dependable team! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
