Job Summary:Nashville Nissan is seeking a highly motivated and customer-focused individual for the role of Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service to clients who visit our dealership for car maintenance and repairs. This individual contributor position offers a full-time, salaried role with great benefits and the opportunity for growth in the automotive industry. The job is based in Nashville, Tennessee and represents an excellent opportunity for individuals interested in a career in sales within the auto industry.Compensation & Benefits:Competitive salaryFull benefits package, including medical, dental, and vision coverage401k retirement planPaid time off and holidaysOpportunities for growth and career advancement in the automotive industryResponsibilities:Greet and assist customers in a friendly and professional mannerListen to customer concerns and accurately document themProvide accurate and detailed information about recommended services and repairsWork closely with the service team to ensure prompt and efficient completion of repairsKeep customers informed of the status of their vehicle throughout the repair processUpsell additional services as neededMaintain a positive and professional attitude when dealing with customersEnsure high levels of customer satisfaction and retentionFollow up with customers after their service visit to ensure their satisfaction and address any concernsMaintain knowledge of current and upcoming products and services offered by the dealershipMeet and exceed sales and customer satisfaction targetsAdhere to all company policies and proceduresRequirements:High school diploma or equivalentPrevious experience in a customer-facing role, preferably in the automotive industryExcellent communication and interpersonal skillsStrong sales and customer service abilitiesFamiliarity with automotive technical terminology is a plusMust work well in a fast-paced, team-oriented environmentMust possess a positive and professional demeanorAbility to multitask and prioritize tasks effectivelyMust be available to work evenings and weekends, as neededEEOC statement:Nashville Nissan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.
