Service Advisor

Our busy car dealership has a service center to better serve our customers and to provide in-house warranty fulfillment on previous car sales. To ensure optimum customer service, we're hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We're counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.Service Advisor responsibilities include but no limited to:Greet customers when they arrive and address their concernsConsult with mechanics about necessary repairsProvide customers with in-depth information about available repair optionsAnswer questions about service outcome (after consulting with mechanic if necessary)Advise customers about warranty protections and potential cost savingsManage and oversee the service center's workflow and schedulingSchedule Service AppointmentsCall customers to inform them of changes in service or to let them know their vehicle is ready for pick-upThese Service Advisor skills are preferred but not required:High school diploma/GED requiredSales Experience PreferredKnowledge of automotive industry and parts preferredExcellent communication and organizational skillsAbility to communicate equally well with mechanics, customers and senior managementFamiliarity with R.O. Writer preferred, but not required