Our Ag & Heavy Equipment Dealership Group has an opening for a Service Advisor who is responsible for customer calls coming into the branch. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being keep up to date on processes. Responsibilities: Customer Contact at the branch: Customer contact for repair scheduling Contact for repair completion/status Seek approval on repair estimates from internal or external customer Confirm the readiness of machines for sales people/coordinators Respond to Equipment Link Alerts escalated by condition monitoring Contact for invoice disputes Work with credit on uncollected COD Sales/Internal Communication/Contact: Update sales people on customer machines in the shop (include pictures) Update sales people on shop/workload capacity Arrange and Support Transportation for non-rental (ZRS & Heavy) transports Service Contract Initiation: Organize the flow parts kits, non-field service contracts, and technology set-ups Monitor unexecuted service contracts Main point of contact for service contracts Check for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call Service Call Opening: Open service calls and segments Use Standard Jobs when available Schedule service Contact credit for needed overrides & new account set-ups Workflow Management: Communicates clearly and frequently with the shop supervisor on the status of the jobs in the shop Does not provide work instruction to technicians Qualifications: High school degree/GED required; Associate's degree preferred 7+ years of customer service experience required Strong computer and Microsoft Office experience (Outlook, Word, Excel) Strong phone and customer service required Industry experience strongly preferred Minimum Physical Requirements : Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping . This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
