Service Advisor

Job Summary:McSweeney Auto Group is looking for a skilled and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for communicating with customers regarding their vehicle maintenance and repair needs, providing accurate estimates for services, and ensuring that all repairs are completed in a timely manner. This is a full-time, individual contributor role with opportunities for growth and advancement within our dealership.Compensation & Benefits:Competitive salary based on experienceComprehensive benefits package including medical, dental, and vision insurancePaid time off401k retirement planEmployee discounts on vehicle purchases and serviceOngoing training and development opportunitiesResponsibilities:Greet customers and assess their needs for vehicle maintenance and repairsListen to customer concerns and accurately record them for the service teamReview customer vehicles and provide detailed estimates for necessary repairs and servicesCommunicate with customers throughout the repair process, providing updates and addressing any concerns or questions they may haveEnsure that all repairs are completed in a timely and efficient mannerWork closely with the service team to ensure that customer vehicles are completed to the highest quality standardsMaintain up-to-date knowledge of all vehicle manufacturer warranties and service recommendationsKeep accurate records of customer interactions and completed servicesMeet or exceed monthly sales and customer satisfaction goalsRequirements:High school diploma or equivalentPrevious experience in an automotive service advisor roleStrong customer service and communication skillsKnowledge of vehicle maintenance and repairsAbility to work in a fast-paced environment and handle multiple tasksAttention to detail and accuracyProficient in computer programs and systemsMust have a valid driver's license and a clean driving recordEEOC Statement:McSweeney Auto is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.