Service Advisor

Job summary
At the Hiley Automotive Group, we are committed to hiring top talent who can help us to curate exceptional experiences for our customers.
Job seniority: entry level
Responsibilities
• - Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.• - Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.• - Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.• - Ensure the daily inventory of technicians' time is consistently sold to service customers.• - Answer technical questions about vehicle problems, warranties, services, and repairs.• - Maintain Customer Satisfaction scores at or above company standards.• - Assist in diagnosing vehicle problems; order parts and tools as necessary.• - Oversee administration of warranty claims as well as training and supervising of service department.• - Reinforces company policies and adheres to company standards.• - Encourages compliance with applicable laws and regulations.
Requirements
• - Organized and friendly personality• - Demonstrated ability to manage others• - Time management skills• - Fantastic communication skills with your customers• - High School Diploma or Equivalent preferred• - Professional, well-groomed personal appearance• - Consistent record of service and sales success• - Strong record of positive customer satisfaction results• - Team oriented and self-motivated• - Able to work with little supervision
Benefits
• - Medical and Dental• - 401(k) available at most locations• - Paid Time Off• - Competitive Pay• - Life Insurance• - Professional Development