Gosch Chevrolet currently has an opportunity for a Service Advisor.We are a family-owned and operated business.We offer a family-friendly work atmosphere and offer our employees benefits that our competitors can't match.We want people who are looking for a career and not just a job!Customer service focus – greeting customers, fulfilling needs, fostering a positive friendly environment and loyal customer base.Qualifications and Skills:Proven sales track record in a retail environment5 years of experienceStrong telephone skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needsSolid understanding of the automotive service industry – mechanical knowledgeDependable TransportationVerifiable Work HistoryHigh School Diploma or equivalent. A Degree is a plus!Automotive Service Writer Advisor Job Duties:Ascertains automotive problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; and explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; and reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.Keywords: Advisor, Adviser, Service, Automotive, Consultant, ASM, WriterJob Type: Full-timeExperience:•Service Advisor/Writer: 5 yearHigh school or equivalentDriver's LicenseCommission-based position with an opportunity to make 4-10k a month!
