The Service Department Administrator works under the supervision of the Service Manager and is responsible for all service department office procedures and other tasks as assigned. Qualified applicants will possess a professional, confident presence with a focus on accuracy, attention to detail, prioritization of demands, timeliness and initiative.
The hourly pay range for this position is: $22.80 to $25.00. This is a non-exempt position and is eligible for overtime. Required Skills/Requirements: Applicant must be reliable, punctual and flexible Strong computer skills required 10-key skills required Exceptional customer service Effective verbal and written communication skills Must possess a strong work ethic Strong organizational skills and detail oriented Must have excellent time management skills Ability to handle heavy workload Education/Experience: High School Diploma or equivalent Minimum 3 years' experience in equipment or auto industry is helpful but not required Mechanical knowledge or experience is helpful but not required Strong computer knowledge and proficient in Microsoft Office products Maintain and track work orders; see the process through from open to close. Open work orders Enter work order stories and other relevant data as it relates to the service/repair Draft work orders for review and manager approval Close and invoice completed work orders Obtain customer PO's when required Mail finalized customer invoices File completed work orders Organize and submit the necessary documentation to the Warranty Department to ensure claims are filed within the designated time frame. Key Technician's timecards daily. Reconcile time on a weekly basis and submit completed report to the Payroll department bi-weekly Key Technician's and other service department personnel's expenses. Coordinate monthly shop safety and quarterly safety committee meetings. Attend, transcribe and distribute minutes Run and update weekly reports. Open warranty work orders Oldest 50 work orders Maintain other Service Department records. Annual service truck and crane inspections Technician safety glasses and boot reimbursements Technician tool inventories Utilize MSDSonline to manage and maintain branch's safety data sheets. E-binder maintenance, flash drive updates and new products Effectively and professionally communicate with all Modern Machinery employees, customers and vendors. Ability to work with limited supervision. Perform other job-related duties as assigned by your manager.
The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.
