The Challenge
As aUX Senior Designer, you will collaborate with cross-functional teams to prioritize customer-focused solutions. You will gather user feedback to help understand perspectives, behaviors, and goals and utilize these insights to build end-to-end lovable experiences for our customers.
Your Mission
Take ownership of shaping project goals incorporating high-level design direction and roadmap goals.
Be able to move critical work through sprint while developing and planning a product area vision with leadership.
Continually meet with your design team to discuss, collaborate, and define patterns and research practices.
Demonstrate a sense of ownership and accountability in your team's work and outcomes.
Meet with customers weekly to know and represent them in the SDLC process.
Craft thoughtful UX writing to support your design solutions.
Partner with cross-functional teams in the end-to-end sprint process.
Be able to inform your sprint team counterparts what UX methods and activities will most aid in customer understanding in varying situations.
Conduct independent research to understand customer needs and test assumptions.
Report on findings and recommendations.
Create Eng-ready design deliverables using a component library or existing content so sprint counterparts can execute features every three weeks.
Oversee sprint deliverables so that the intended customer's experience is protected.
Mentor staff as you go.
Advocate and evangelize UX processes across stakeholder touchpoints.
Be the primary advocate for the user across the entire product experience helping others understand the customer's voice.
Report on product area findings and recommendations to your cross-functional and design teams.
You Are
Minimum of 5 years of experience in UX/UI design, with at least 1 year of experience creating B2B products.
You're a clear, concise, and persuasive communicator.
A solid portfolio showcasing design thinking, visual design, interaction design, and user research skills.
You have a learning mindset. You are intellectually curious with a desire to learn and grow.
You have experience building SaaS products.
You enjoy being a subject matter expert.
Experience working in an agile software development environment.
You are loyal to customers and your craft, needing to be involved in product decisions for customers from concept to completion.
You enjoy solving problems, learning, and collaborating with a design team.
You are driven by understanding user behavior and have experience designing complex experiences.
You have a high degree of visual polish in your UI design and an understanding of communicating detailed interactions with engineers.
You know how to collect customer data, perform heuristic evaluations, create journey maps, or employ other UX activities to inform usable and lovable products
You have exacting standards and constantly upgrade your understanding of design thinking and UX best practices.
You spend time understanding how and when a feature-level decision can affect the user's holistic experience and are ready to collaborate with your design team.
You have experience working within WCAG 2.1 AA standards.
You are passionate about solving problems, innovation and removing friction from users' experiences.
You are willing to work in collaborative teams to solve problems.
You are resilient. You can manage multiple input points, meet varying deadlines, be realistic about project releases, and know where to put your efforts.
