Why Mozilla?
Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.
The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distributeopen-sourcesoftware that enables people to enjoy the internet on their terms.
About this team and role:As a Senior UX Content Designer (UX) at Mozilla, you’ll work with researchers, designers, product managers, and engineers to define, design, and iterate on the content strategy within Mozilla’s security and privacy products we build. You will advocate and craft the content for products, services, and systems that put the needs, desires, and aspirations of people at the center. You’ll work closely with other content strategists to deliver consistent, easy to understand experiences.
What you’ll do:Collaborate with marketing, research, design, and product teams to understand requirements, identify users' content needs, and align on business goals.
Advocate for content discovery and planning, ensuring the right content activities are prioritized and executed on cross-functional teams.
Test and refine content based on analytics, user feedback, and other performance data.
Advocate for people-centric best practices and products.
Align with designers and marketing to build connected content experiences, including messaging strategy and voice and tone, across the customer journey.
What you’ll bring:You have 5+ years experience as a UX content strategist, designer, or writer
You have a portfolio that showcases your UX writing, problem solving, and impact
Ability to translate complex concepts into content that is clear, concise, and human
Ability to develop copy in a unified voice that adheres to established style guidelines
An understanding of user experience and content optimization principles across channels (web, email, and social media) and devices
Demonstrate an ability to think strategically and work with various forms of input from critique, user testing and market feedback
Experience in a product-focused environment
Self-starter who thrives on responsibility and accountability
Flexible, efficient, and comfortable with ambiguity and able to move quickly from planning to execution
Passionate about ethical and people-centered design
Extras (not required yet great plus)Experience creating content with respect to privacy and security products
Experience creating content for account management or payment processes
Experience participating in user testing
Proficiency or fluency in languages other than English (especially Spanish, Mandarin, Portuguese or Arabic)
Deep understanding of developing products that prioritize accessibility
What you’ll get:
Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
About Mozilla
Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.
Commitment to diversity, equity, inclusion, and belonging
Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations,gender identities, and expressions.
We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us ****** request accommodation.
We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.
Group: D
#LI-DNI
Req ID: R2532
