The Senior ServiceNow Developer is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Senior ServiceNow Developer works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer. Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs. Collaborate with Customers, Project Managers, Technical Architects and supporting team members to deliver
complete solutions. Perform ServiceNow implementation tasks including but not limited to design, configuration, integration, testing,
change management, deployment and release. Monitor health, usage and overall compliance of the application, ensuring instance health by working with the
team to reduce technical debt and align to ServiceNow leading practices. Perform day-to-day administration of the ServiceNow processes and workflows. Recommend and facilitate enhancements to ServiceNow focusing on automation and additional self-service
features and functions. Partner directly with end users to resolve support issues; identifies root causes of issues and assists with end
user communications and knowledge bases. Facilitate workshops and consult with stakeholders to understand and document their business needs, processes
and requirements. Create technical design documentation to represent business requirements. Builds/creates ServiceNow reports and dashboards; conducts analysis of issues, identifies trends and provides
recommendations to management for ongoing process improvements. Provide mentoring/coaching to peers on system configuration and potential enhancements. Use scripting tools and ServiceNow functionality to create scripts to automate tasks. Design, configure/build integrations with external platforms MINIMUM EDUCATION: High School Diploma or Equivalent, with 5 additional years of experienceas a ServiceNow Developer. OR Bachelor's Degree
PREFERRED EDUCATION: Master's Degree in Computer Science or equivalent
MINIMUM EXPERIENCE:
Five (5) years of experience experience as a ServiceNow Developer. Five (5) years of experience developing and delivering Service Now solutions across all workflows Three (3) years of experience building integrations/API's with third party tools using (web services, SOAP, email, MID, Active Directory, UKG, Dell, ERP Platform etc). 3 years of experience building integrations/API's with third party tools using (web services, SOAP, email, MID, Active Directory, UKG, Dell, ERP Platform etc). 3 years of experience facilitating client-facing workshops and training. PREFERRED EXPERIENCE:
3 years experience working with ITIL/ITSM processes 2 years experience of subject matter expertise within multiple areas of Service Now specialization. REQUIRED CERTIFICATIONS/LICENSURE:
ServiceNow Certified System Administrator (SAM, HAM, ITSM, SPM, or ITOM) Upon Hire (Required) ITIL Foundation – IT Service Management Within 6 months (Required)
