The Complex Senior Manager, Sales Optimization with the Hilton Cleveland Downtown and Hilton Baltimore Inner Harbor is responsible as the primary point of evaluation for all convention and in-house group lead activity. The candidate will work in partnership with the Director of Sales and Director of Revenue Management as to the core principles of moving leads forward to the sales team based on historical and future analytics, annualized revenue growth, increased RPI, rooms to space ratios, arrival/departure patterns, seasonality and set rate guidelines. Per these parameters, the position will move the lead forward to the assigned sales manager with specific rooms/space/rate/F&B minimum guidelines or turndown the lead.
The benefits of this role will allow our sales team to:
Sell strategically by removal of administrative distractions from Sales Managers Sales efficiencies all for stronger customer relationships thru enhanced discovery conversations and site visits, customized proposals, increased solicitation, strategic conversations with our HWS network, and increased time to properly negotiate Improve customer lead response times Ultimately grow overall team booking conversion for incremental revenue and market share delivery Additional desired experience requirements are:
Experienced sales and/or revenue management background of 3+ years preferably in a 500+ room hotel. Confident presence supported by excellent analytical, written, verbal and presentation skills Experience working with Delphi/Delphi.FDC *This is a remote position. Candidate not required to be based out of Cleveland or Baltimore (Mid-West/East Coast preferred for travel/time zone), qualify for the quarterly SIP incentive, minimal travel
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What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
