DESCRIPTION Amazon is seeking an industry proven and detail oriented Senior Quality Manager to oversee Supplier Quality Program and support supplier sourcing and selection for our Amazon Logistics Automation program. Successful candidates are natural self-starters who have prior experience in the integrated automation project life cycle, Supplier Quality Management, Audit process, and Supplier Management. Our Senior Quality Manager must be agile with the ability to quickly adapt strategies, plans and solutions in response to dynamic business requirements. They also must be comfortable interfacing and driving various functional teams and individuals at all levels of the organization. Open minds, customer focus, innovation empowerment, advanced technologies, team first mindset, and individual drive to enable the team to deliver the most advanced and cost effective MHE automation solutions globally.
Key job responsibilities
Key job responsibilities
• Lead the implementation of best practices quality vision, strategy, policies, processes and procedures to enable the improvement of operational performance.
• Perform on-site supplier visits for root cause analysis and verification of corrective actions of supplier quality issues
• Carry out supplier validation qualification and audits in accordance with ISO 9001 standards
• Work with Engineering (Design and Manufacturing Engineers) team to define process parameters and criteria to ensure supplier process capability is effective to meet product and process requirements
• Manage the root cause analysis and corrective actions process of supplier quality issues. Develop and implement supplier quality improvement plans. Where appropriate work with the supplier directly, create corrective action plans to address process failures to ensure timely delivery of high-quality products from suppliers
• Develop, maintain, and improve supplier performance reporting systems. Monitor supplier performance metrics regularly: Scorecards/KPIs/SLAs. Analyze supplier data and trends to identify areas for improvement.
• Develop and implement supplier risk management strategies.
• Monitor supplier certifications and maintain records of compliance and ensure compliance with regulatory requirements related to suppliers. Ensure compliance and assist with adherence to the Quality Management System
• Investigate and support the resolution of supplier quality-related complaints. Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance
• Support new product launches to ensure suppliers are capable of delivering to the required quality standards
• Review and evaluate supplier quality data to identify process improvement opportunities within the supply chain
• Review supplier manufacturing processes, collaborate with suppliers on process improvement and value enhancement opportunities
• Manage the development and refinement of Design and Process FMEA's (Failure Mode and Effects Analysis)
• Monitor and report on supplier product quality and performance understanding any commercial issues and impacts
• Support regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality
• Conduct benchmarking studies to determine best practices/designs and future trends
• Ability to travel 40%-50% of time
We are open to hiring candidates to work out of one of the following locations:
Colfax, NC, USA BASIC QUALIFICATIONS - 6+ years of quality assurance engineering experience
- 4+ years of delivering test frameworks, test tools, leading the QA projects and initiatives experience
- Knowledge of QA methodology and tools, with demonstrated experience in an QAE role
- Experience in automation testing
- Experience in manual testing
- Bachelors degree in Science and or Engineering Degree or related field
- 3+ years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Knowledge of international and EU/NA Standards such as ISO, ANSI, OSHA, NFPA
- Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
