SERVICE DELIVERY - EGS
What We Do
The Store Operations & Release Management team within the Epic Games Store works closely with external partners and our Account Management, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build and maintain the premier multi-platform storefront across PC and Mobile.
What You'll Do
Epic Games is looking for an experienced, partner-focused Senior Partner Operations Manager to oversee and coordinate the end-to-end release process for onboarding to the Epic Games Store (EGS). In this position, you will work closely with external partners and our Account Management, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build the premier online storefront across PC and mobile.
In this role, you will
Learn the processes and toolsets involved with provisioning partners and enabling the configuration and publishing of their products on EGS
Educate and empower partners to follow best practices for a successful launch
Provide transparency on release status and risks to internal stakeholders
Contribute insights on the resource needs of the Store Operations & Release Management team
Identify and execute cost-efficient solutions for tool and process improvements
Become a leader in Partner Readiness expertise for onboarding products and additional content on the store
Mentor and develop junior Partner Operations Release Managers
What we're looking for
7 - 10 years of experience in developing and managing partnerships
Strong preference for applicants with exposure to the games industry release process, particularly for mobile storefronts
Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
Ability to leave things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience
Familiarity with Jira, Trello, and Salesforce
Experienced in people management (hire/develop/train)
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
Pay Transparency Information
The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).
