JOB SUMMARY: Performs a variety of administrative and clerical tasks to support Operations activities.
ESSENTIAL FUNCTIONS: Performs administrative and clerical tasks, including data entry and report generation, to support the timely, accurate, and thorough maintenance of files, logs, and records and to support compliance with GSF, DOT, and other regulatory policies and procedures. (50%) Provides support and assistance to supervisors and drivers in the dispatch office to ensure high levels of productivity and smooth operations. (15%) Prepares and maintains daily paperwork for drivers and the warehouse, including driver DOT files, to ensure confidentiality, accuracy, and timeliness. (15%) Extracts relevant driver data from the XATA system to provide supervisors with the information required to counsel drivers. (15%) Prepares a variety of documents and reports for store deliveries to ensure accurate and timely customer service. (5%) Performs other related and assigned duties as necessary. LEADERSHIP/MANAGEMENT RESPONSIBILITY Not applicable.
PERFORMANCE CATEGORIES Productivity/quality standards: accuracy, timeliness, thoroughness Customer and vendor relations Customer satisfaction Communication Professional attitude and demeanor Organization and attention to detail Teamwork within the department and across departments Project/assignment standards MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification: High school diploma or equivalent
Experience: 2 years of relevant work experience in a warehouse/transportation environment
Knowledge, Skills and Abilities Knowledge of (B/basic; J/journey; E/expert): Relevant department concepts, procedures, and regulations (B) Customer service concepts and techniques (B) Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.) (B) Filing and record-keeping procedures and systems (B) General warehouse/transportation operations (B) DOT regulations, policies, and procedures (B) XATA computer system (B) PC word processing/spreadsheet software (B) Skill and ability to: Identify problems or irregularities for early resolution Communicate and coordinate effectively with internal and external customers verbally and in writing Read and process written information with a high degree of accuracy Prepare a variety of administrative documents and reports Work effectively in a general business environment, with a focus on high levels of quality and customer service Act in accordance with GSF's Values and Creed
