at Christiana Care Health System in Wilmington, Delaware, United States
Job Details
ChristianaCare is looking for a Senior Office Assistant.
ChristianaCare Primary Care at Limestone offers internal medicine, pediatrics, and geriatrics. Primary Care at Limestone is located at 4512 Kirkwood Highway, Suite 300 in Wilmington, Delaware.
As a senior office assistant, you will be the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. As the senior office assistant, you will serve each patient with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates record and represents the entire practice every time there is interaction with a patient. In addition, as the senior office assistant you will assists with the training of any office assistant staff and provides guidance to office assistants with workflow questions.
Work Schedule:
Monday from 7:40am to 7pm
Tuesday from 7:40am to 6pm
Wednesday from 7am to 5pm
Thursday from 7:40am to 5:20pm
Friday from 7am to 4pm
Saturdays from 8am to 12pm but done on a rotating basis.
Limestone | ChristianaCare
Compensation / Benefits:
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Tuition assistance
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through , retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
Job duties & responsibilities:
Assists with the training of Office Assistant Staff
Assigns Office Assistant staff coverage daily
Oversees Office Assistant staff's duties, and assigns duties
Subject Matter Expert on Office Assistantoperations/procedures/processes
Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
Responsible for inventory management
Schedules appointments with awareness of insurance, provider, and location
Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Collects payments according to insurance requirements
Verifies insurance coverage & coordinates referrals
Performs day end reconciliation of appointments & payments received
Answers all phone calls in a professional manner and relay accurate messages
Alerts providers of messages and responds to messages from provider(s)
Communicates with provider and staff through EMR
Keeps patients up to date on issues until resolution can be accomplished
Facilitate testing, labs, appointments, etc. for patients
Prepares medical records to include scanning and indexing tests, reports, etc. into patient charts as needed
Responsible for researching issues and responding to the patient in a timely and professional manner
Assists with copying, faxing, and general administrative support
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
Education Requirements:
High School Graduate or Equivalent
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.
When we lead with love, excellence is inevitable.
#LI-HB
Post End DateMay 31, 2024
EEO Posting Statement
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
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