SENIOR MANAGER OF HOUSING/VETERAN'S SERVICES – ANN ARBOR, MI – IN-PERSON Job Summary
Our client is actively seeking a Senior Manager of Housing/Veteran's Services to oversee the day-to-day administrative and clinical supervision of our programs. This role involves ensuring strict adherence to agency policies, goals, and mission while maintaining program compliance and continuously evaluating for improvement opportunities. The role involves maintaining participant records, developing program policies, ensuring accurate program evaluation, and advocating for participants' rights. Additionally, it includes conducting outreach programs and collaborating with community organizations. The ideal candidate must excel in clinical assessment techniques, counseling, case management, and client advocacy while being culturally competent and sensitive to trauma. They should maintain confidentiality, navigate professional boundaries, engage in crisis intervention, and be familiar with community resources, particularly for homeless populations. Responsibilities Manage program compliance and departmental adherence to administrative policies and procedures. Continually assess program structure and content for improvement. Monitor and maintain records and documentation for various programs. Foster an inclusive environment for staff and participants, valuing diversity. Ensure regular performance reviews are conducted to assess employee strengths and areas for improvement. Provides continual support and development to all staff, especially those within the Clinical Housing and Veteran's speciality. Maintains a positive relationship with community partners, funding sources, coordinates closely with MAP HDC, LLC, property managers, and other supportive service agencies. Plans, implements, and supports the supportive services program operation. Make final decisions regarding admission, continuation, and termination of participant services as appropriate. Ensures all staff are trained in all relevant trainings including but not limited to Ethics, Housing First, Critical Time Intervention, Progressive Engagement, De-escalation and Motivational Interviewing. Represents the agency in community meetings; COC and WHA operated activities in planning and implementing community-wide initiatives to end homelessness. Provides information for project or program evaluation reporting. Monitor budgets, supply requests, and petty cash requests. Stay current with industry and agency rules and regulations. Submits required reports to city, local, state, and federal agencies. Ensure training programs meet the needs of participants and staff. All other duties as assigned Requirements Master's degree in social services, human services, or related field (required). LMSW certification (required). 5+ years of experience in mental health, substance use disorder, or homeless services (required). 3+ years of supervisory experience (preferred). Valid Michigan driver's license and proof of vehicle insurance. Possesses strong communication skills. Can detect and discern visual stimuli and color. Must be able to stand for long periods, traverse uneven surfaces, climb stairs, and lift objects weighing up to 50 pounds. Perks/Benefits Generous Paid Time Off Vibrant Company Culture Comprehensive Training Opportunities Employee Benefits We are an Equal Employment Opportunity employer. All aspects of employment are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other category protected by federal, state, or local law.
