With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
PURPOSE/SCOPE: The core responsibilities include supporting and facilitating the receipt of customer invoices by any method. As a senior specialist this role may also require peer training and development, backup and support for other members of the team, acting as a subject matter expert for all Invoicing Accounts in addition to own assigned customer accounts, ability to process all required customer facing tasks with high quality of completion, and participating in various Invoicing related initiatives.
GENERAL RESPONSIBILITIES: Submit invoices via numerous third party portals Acknowledge customer PO's via third party portals Request invoice adjustments Follow Standard Operating Procedures per customer and portal guidelines Generate and gather process/system improvement ideas and assist in implementing them Basic analysis of account trends and issues Back up team members Assist with documentation Assist with projects as assigned REQUIRED EXPERIENCE & EDUCATION: Bachelor's Degree OR High school diploma or equivalent plus two years related work experience in a business to business environment SAP experience preferred Proficient with Microsoft Office Suite (Outlook and Excel) preferred REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS: In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:
Excellent attention to detail Excellent interpersonal and communication skills Excellent attendance and punctuality Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority Identifies and prioritizes problems accurately, constructively, and in a timely manner and with the appropriate sense of urgency Interacts and communicates effectively with others across levels and departments Shifts and adjusts priorities in order to meet emerging needs, able to adapt approach as the requirements of a situation change Understands the importance of their role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers Works productively, plans, uses time and resources efficiently, follows through to completion Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.
