Hi,
I hope you're doing well. We have an urgent need for a Senior IAM Engineer Onsite in Atlanta, GA
Onsite Job from Day one. Location is Atlanta, GA.
The candidate must be willing to work rotational shifts and be available for on-call support.
Essential Responsibilities:
Technical Support: Provide expert technical support, diagnosing and resolving issues related to identity and access management systems promptly.
Root Cause Analysis: Utilize your analytical skills to dig deep into logs, review code, and triage issue tickets to identify the root causes of problems.
Reliability Enhancement: Lead efforts to improve application reliability, quality, and time-to-resolution for support tickets.
Collaboration: Collaborate closely with the engineering team to find innovative resolutions for customer issues and ensure timely closure of issues and tickets.
Feedback Mechanism: Act as a conduit between users and the engineering team, providing valuable field feedback to enhance IDAM services and contribute to improved release procedures.
Specialist Knowledge: Leverage your specialist knowledge of IDAM applications to perform Standard Operating Procedures that address functional requests from customers.
Integration: Assist in seamless application integrations with the IDAM system, ensuring a cohesive user experience.
Ticket Management: Maintain an efficient ticketing system, keeping a comprehensive database of issues and resolutions up to date.
Documentation: Create and update technical documents and standard operating procedures, ensuring clear and accessible information for internal teams and external clients.
Issue Resolution: Identify and resolve technical issues swiftly, addressing customer-reported problems effectively.
Maintenance Planning: Develop maintenance and upgrade schedules for the system, and communicate outage windows to customers when required.
Ownership and Initiative: Take ownership of tasks and deliverables, working independently and using discretion to seek assistance when necessary.
Qualifications/Requirements:
Educational Background: Bachelor's Degree in Computer Science or a STEM field (Science, Technology, Engineering, and Math), or equivalent. Master's degree or relevant certifications (e.g., CISSP, CISM, or CIAM) are advantageous.
Professional Experience: A minimum of 5 years of experience as a software developer or support engineer with a hands-on approach. Experience in healthcare or a related industry is preferred.
Communication Skills: Intermediate verbal and written communication skills in English are essential for effective collaboration with cross-functional teams and clients.
Domain Knowledge: Strong knowledge of the Identity and Access Management domain, including expertise with identity solutions like WSO2, OKTA, or others.
Authentication and Authorization Protocols: Experience with authentication and authorization protocols such as SAML, WS Federation, OAuth 2.0, and OpenID Connect 1.0 is critical.
Programming Languages: Proficiency in Java 8+, JavaScript, Spring Boot, and the Spring framework (Core, Boot, Web, Security). Familiarity with Python and Angular is a plus, especially for custom solution development.
Cloud Platforms: Experience with AWS, Docker containers, and Kubernetes, with an understanding of how these technologies relate to IAM systems and cloud integrations.
