Senior Engagement Manager
We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Senior Engagement Manager.
The Role:
Our Sr. Engagement Manager role is part of our Professional Services team. In this role you will drive successful implementations of the Celonis technology in order to meet customer requirements, accelerate time to first value and drive measurable business impact. You will work with Fortune 500 companies across various industries to help them kick-start their process mining journey and drive process excellence across their organizations. This role reports to our regional services leader.
The work you'll do:
Own and drive end-to-end implementations of the Celonis technology across our largest and most strategic customers
Help customers drive significant business outcomes and ROI by leveraging the insights uncovered through Celonis
Collaborate with Sales teams, pre-Sales, partners and Customer Success Managers to establish Celonis Professional Services value proposition and statements of work with customers during pre-sales phases
Plan, schedule, and manage project timelines and activities from project kick-off through training to ensure each project is delivered on time and meets customer requirements
Manage resources, schedule, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximize the efficient use of resources needed to meet the requirements
Collaborate directly with customer senior level executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful realization
Regularly communicate projects status with status reports and meetings, covering key discussion items, action items, risks and issues
Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsor to minimize impact to project success
Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed
Keep projects up to date in the Celonis Professional Services Automation system to enable accurate and timely project and portfolio reporting
The qualifications you need:
Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field
10+ years of client facing Program Management experience in enterprise software implementations, managing multiple projects concurrently
Demonstrate extensive experience in project management disciplines, documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution while facing customers and Celonis executives
Strong communicator with proven problem solver skills who can manage various Stakeholders and project timelines with a background in Consulting
Experience in People Management responsible for the delivery of execution of other consultants and have worked with onshore and offshore teams
Experience in positioning Services, writing proposals and "statement of works" within a complete ecosystem (customers and partners)
Experience with working in an ecosystem of partners and managing co-delivery
Ability to effectively set and manage customer expectations
Value driven mindset and ability to calculate business cases
Strong analytical skills, especially in applying technology solutions to core business problems
Project management certifications (PMP, Prince2, or Safe/Agile) is a plus
Ability to travel up to 40% of the time
Visa sponsorship is not offered for this role.
