Position Title : Senior Director of Commercial Operations and Sales
REPORTS TO : Chief Lending Officer
SUPERVISES: VP of Commercial Lending, AVP of Commercial Lending, Commercial Portfolio Manager
JOB STATUS : Exempt
JOB GRADE 18 *This position works on-site. Remote work is not available at this time. JOB SUMMARY :
This individual serves as the senior leader overseeing the Commercial Sales, Operations, and Services areas of the credit union's commercial lending program. This role is further responsible for expanding the commercial lending department by way of developing and implementing strategies to grow the loan portfolio while ensuring compliance with regulations and maintaining financial stability. Additionally, they play a crucial role in risk management by setting credit policies and guidelines, while building and maintaining relationships with key business clients and stakeholders, representing the credit union at industry events. Works closely with other senior management to align the commercial lending strategy with the broader organizational goals. This position requires a deep understanding of credit products, excellent leadership skills, and a strong capacity for financial analysis and decision-making.
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
Duties/Responsibilities: Define and execute the strategic vision for the entire commercial department, ensuring alignment with organizational goals and market dynamics. Foster a culture of collaboration and excellence within the commercial department, optimizing communication and coordination between the sales and operations teams. Ensure the seamless integration of sales, service, and operational strategies across the commercial lending function. Drive the integration of market analysis insights into sales and operational decision-making, providing a comprehensive and informed approach to business strategies. Collaborate with other leaders and departments, including credit, risk management, and marketing, to ensure a cohesive and integrated approach to commercial success. Establish and monitor key performance indicators (KPIs) to evaluate the success of sales and operational initiatives, making high-level, data-driven adjustments as necessary. Lead the development and execution of comprehensive strategic plans for the commercial department, offering insights into market trends, operational capabilities, and areas for improvement. Oversee the development of a high-performing commercial team, providing mentorship and growth opportunities for both the sales and operations functions . Plan, propose, and manage budgetary considerations within the commercial department, optimizing resource allocation for maximum efficiency. Perform other duties as assigned. Required Skills/Abilities :
Extensive leadership experience in commercial banking, overseeing both sales and operations functions at a senior manager level. Proven ability to shape and execute high-level strategic initiatives. Exceptional communication and collaboration abilities. In-depth knowledge of commercial lending, banking regulations, and compliance. Strategic thinking and the ability to align sales strategies with operational goals. Leadership and mentorship skills to guide and develop a high-performing commercial team. Knowledge of market analysis and the ability to integrate insights into sales and operational strategies. Strong analytical skills to monitor and adjust key performance indicators for success. Adaptable to evolving market dynamics and client needs. Job Related Travel - As required. Education/Experience: Education or experience equivalent to a bachelor's degree in business or related field is required; master's degree or other advanced certification preferred. Must have a minimum of ten (10) plus years of progressively responsible experience in Commercial Lending, including selling, relationship building, account management, risk management, and leadership responsibilities. General Requirements: Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
Work in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace. Adhere to policy on Drug Free Workplace. Comply with company policies and procedures and local, state and federal regulations. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to access and navigate each department at the organization's facilities.
