About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role The Senior Director Business Operations is responsible for supporting an entire business unit's sales channels. This role provides visibility across senior executive's scope of responsibility to enable better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives as outlined in the 3-Year Operating Plan.
The Main Responsibilities Develop and refine management system to ensure visibility by consistent monitoring of the business objectives, including all key leading indicators from a financial and operational perspective Critical adviser to the business unit's President and subsequent leadership team in progressing key objectives and identifying and solving challenges Develop instrumentation approach for the business to assess performance vs. targets, refine strategic vision and identify additional areas for improvement Supports the business unit's President and operates as a member of the senior management team in developing short- and long-term plans to meet key goals and annual objectives Plans, organizes, implements and controls externally focused business strategies by using programs and processes to optimize current and future business performance Develop key messages and create presentations on behalf of senior executive by representing and communicating the priorities of leadership across the entire Lumen organization Provide oversight of, and creation of, linkages for cross-functional projects, initiatives, and efforts across the senior leadership team. Other duties as assigned. What We Look For in a Candidate Required Bachelors' degree in Business, Operations, or related field.
10+ years of related experience 5+ years management experience
Recognizable as a leader by possessing outstanding communication and interpersonal skills
Ability to quickly establish credibility and rapport with a broad set of executives and constituencies
Strong results orientation with demonstrated track record of success
Strong presentation and negotiation skills
Ability to work in a fast paced and independent environment
Ability to build and sustain high performing teams
Experience in liaising with multiple operational contacts at executive and senior management levels
High degree of adaptability Strong Excel, quantitative, and technical skills
Experience working for publicly held, US owned, global corporation
Ability to support multiple locations
Compensation The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges $166210 - $221610 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$174120 - $232160 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next Requisition #: 333527
Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
