At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:The Global Accounts Customer Success Manager (CSM) position is a critical component of the PayPal Global Merchant Service's organization, focused on the Global Accounts segment. The Global Account Customer Success Manager is responsible for maintaining and strengthening the Global Accounts strategic relationships with key leaders and decision makers in merchant organizations and partnering with Account Executives to drive business. The Global Account Customer Success Manager will proactively address strategic and product roadblocks to optimize the use of multiple PayPal products and mitigate merchant churn. Additionally, they will identify organic revenue opportunities and opportunities for PayPal, working closely in partnership with Account Executives. With the ability to be a trusted advisor and strategic thought partner to merchants, the Global Account Customer Success Manager will be responsible for managing and leading the customer relationship for merchants whose current value exceeds their potential value to PayPal.The Global Account Customer Success Manager may be called upon to facilitate technical support and/or to provide training on PayPal products and tools. They may even help customers plan and understand the best ways to utilize their software or products based on the customer's business needs or business plans. Commit to providing value at every interaction. Serve as the focal point for all information and communication on critical operational issues and act as the service contact for all operational areas (technical, workflow, customer support, risk, billing, etc. issues).This role will require close coordination with a wide range of PayPal teams, including: Sales, Account Executives, Professional Services, Product, Sales Support, Business Development and PayPal Operations departments.Job Description:Senior Program Manager Key Deliverables and Goals:Work with internal and external leaders and teams to drive end-to-end alignment, requirements definition, scheduling, delivery, and execution to planEnsure program KPI's are defined, communicated, and trackedProduce and manage internal and external program plans, milestones, and deliverablesManage program communications strategy within internal partner integration project teams and external partners (timing, messaging, issues management)Maintain and develop project collateral (i.e. meeting minutes, project plans, project status reports, issues log, and project repository of information).Manage internal and external dependenciesManage solution discovery, information gathering,and requirements definitionLead internal and external meetings, document meeting outcomes, and drive deliverables and accountabilityTrack open issues/questions and appropriately identify and escalate issuesPrerequisite Knowledge & ProficienciesProven ability to understand complex business processes and technology interfaces.Ability to learn quickly and understand and manage across a broad number of business disciplines (Partner Integration, Analytics, Operations, Tax, Finance, Accounting, Compliance and Regulatory, Technology, Customer Support and Servicing, Risk Management and Policy).Knows how to ask the right questions and connect the dots.Well- developed sense of urgency and follow-through, as well as commitment to individual and group deadlines.Excellent organizational, communication (written and oral) and interpersonal skills.Able to effectively communicate in small or large groups.Excellent skills in simplifying and presenting complex information via flow charts, diagrams and PowerPoint presentations.Rapidly and effectively adapt to highly dynamic, fast-paced and deadline-driven work environment.Expected to be self-directed and results-focusedFlexible, able to deal with ambiguity and changeExperienceSeasoned program manager (7+ years experience)Managed very large programs on business teamsExperience with program management across distributed teamsExperience in financial services, corporate, or investment banking industry preferred.Educational RequirementsBachelor's degree in a business related field.Advanced degree a plusAdditional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visithttps://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit?https://www.paypal.com,?https://about.pypl.comand ?https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us ****** general requests for consideration of your skills, pleaseJoin Our Talent Community.
