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Our Opportunity:
Chewy is looking for a
Sr. CS Program Manager
to join our Customer Service Team based team in either Hollywood, FL, Bellevue WA, or Boston, MA to drive programs and optimizations aimed at delivering an effortless, tailored and memorable service experience while making Chewy the best place to work for our Customer Service team. In this role you will consult with our business and operations teams from ideation through deployment to ensure that the resulting customer experience meets the Chewy standard of excellence. You will use your strong analytic thinking and exceptional program management skills to build scalable processes and program structure to keep teams on track, support program growth, and to communicate with all levels of leadership.
What You'll Need:
Bachelor's degree in a related field preferred (Technical, Business, Management)
7+ years of experience delivering cross functional projects or in program/project management
7+ years of experience working cross functionally with tech and non-tech teams
Experience working cross functionally with multiple stakeholders across the company and influencing decisions
Experience identifying various approaches to accomplish project goas when experiencing bottlenecks
Experience defining / scoping program requirements, brainstorming approaches, drafting project plans, executing to the project plans, identifying risks, brainstorming mitigation plans, escalating as needed to meet objectictives
Report out on project progress, success etc
Use data and metrics to determine improvements
Ability to think and perform in both strategic and tactical spaces, concurrently
Demonstrate an understanding of business strategy and metrics
Ability to multi-task and work well within a dynamic, fast-paced organization
Strong interpersonal skills with a positive, people-oriented attitude
Experience managing programs or operations in a Contact Center environment (moved from bonus section)
Denote travel expectation % (0-10%)
Bonus
(if applicable):
MBA
Experience with Jira and/or Confluence
Experience in the online retail industry
PM Certification
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
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.
If you have a question regarding your application, please contact
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.
To access Chewy's Customer Privacy Policy, please click here (
https://www.chewy.com/app/content/privacy) Click To Reveal Link
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Recommended Skills
Coaching And Mentoring
Confluence
Interpersonal Skills
Jira
Metrics
Multitasking
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