Senior Customer Service Associate Full Time

Job summary
The Senior Customer Service Associate is responsible for training and mentoring other associatesDelivering excellent customer service and promoting salesMust be proficient in opening and closing procedures, and running registers
Job seniority: mid-to-senior level
Responsibilities
• Train and mentor other Customer Service Associates and Customer Service Associate Trainees• Provide feedback to store management regarding performance• Lead a positive customer and brand experience• Promote sales• Deliver customer service with respect and build loyalty to the Goodwill brand• Follow all Goodwill policies and safety procedures• Achieve 40% Round-Up transaction average every month• Process register transactions, handle money, and count down a drawer• Maintain store cleanliness and organization• Engage customers and respond to their concerns• Answer phones and make announcements• Perform duties as Barcoder, Processor, and Donation-Utility Associate• Stock and maintain sales floor• Price goods and utilize systems• Maintain interior and exterior of store• Maintain personal appearance• Complete Goodwill Role Model Workers program• Demonstrate various skills such as positive attitude, conflict resolution, and time management
Requirements
• High School or GED equivalent preferred• Excellent math skills preferred• Proficiency in customer service, barcoding, production, and donation-utility duties required• Ability to meet customer needs and resolve issues• Honesty and integrity• Sound decision-making• Reliability and dependability• Enthusiasm and energy• Accuracy in work• Ability to follow instructions in English• Flexible schedule availability• Ability to work in a hectic environment with occasional high stress
Key Skills Needed
• Customer Service• Training and Mentoring• Sales• Cash Handling• Organization• Communication• Problem-solving• Decision-making• Reliability