Job Summary: onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
onsemi is seeking an experienced growth mindset individual to join our Customer Experience team. In this role, they'll play a crucial part in shaping and enhancing onsemi's customer experience programs and initiatives in developing a customer-centric culture where our customers and partners recognize onsemi as best-in-class in delivering high-value at every touch point across the customer journey map. In this role, you will spearhead the development and enhancement of our Customer Experience (CX) analytics program. Your primary responsibilities will include building robust CX analytics framework and supporting strategy, mentoring members of the team and CX Council to foster a culture of continuous improvement and innovation that drives business growth and elevates the value of our overall CX program. This senior role requires a strategic thinker with deep expertise in data analytics and a passion for improving customer journeys and satisfaction. The candidate will also possess a robust analytics background, enabling them to uncover valuable insights, coupled with strong communication, vision and a passion to build and help team members grow.
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
onsemi is an Equal Opportunity and Affirmative Action employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion, ancestry, national origin, citizenship, sex, age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other characteristic protected by applicable law is prohibited.
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Essential Skills: Passion for learning and development, helping to act as a coach and steward of the CX initiative and organization. Strong analytics foundation with the ability to interpret and narrate customer data insights. Proficiency in data tools and platforms such as the CX Dashboard, InMoment Platform, Snowflake, and Salesforce. Ability to create executive-level reports for strategic decision-making. Strong communication and collaboration skills to work effectively with cross-functional teams. Attention to detail and commitment to maintaining data accuracy and integrity. Proactive mindset in identifying opportunities for continuous improvement in CX processes and practices. Ability to build and drive innovation in reporting views, processes and governance. Additional Qualifications and Experiences: 12+ years of experience in business analytics, data analytics or related field Bachelor's degree in Computer Science, Management Information Systems/Business Analytics, or equivalent experience. Masters degree is a plus. Advanced proficiency in data analysis tools and software (ex., SQL, Python, Tableau, Power BI). Strong understanding of CX principles, methodologies, and metrics. Excellent leadership and mentoring skills with a demonstrated ability to develop and inspire team members. Exceptional analytical and problem-solving abilities. Superior communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders. Strategic thinker with a customer-centric mindset and a track record of driving successful CX initiatives. Ability to work effectively as a team member, across operation and project teams, and independently in a fast-paced environment. Key Responsibilities: CX Analytics Program Development:
Design and implement advanced CX analytics models and tools to gather insights from customer feedback, behavior, and interactions. Lead the development of dashboards and reporting mechanisms to track key CX metrics and CPIs. Mentorship and Leadership:
Provide guidance and mentorship to members of the CX Council, fostering a culture of continuous learning and improvement. Lead training sessions and workshops to enhance the analytical skills and CX knowledge of team members and the larger enterprise employee population. Serve as a thought leader and advocate for CX best practices within the organization. Strategic Initiatives:
Partner with cross-functional teams to integrate customer insights into business strategies and decision-making processes. Identify and prioritize CX improvement opportunities based on data-driven insights and customer feedback. Stakeholder Engagement:
Communicate complex analytical findings and insights to senior leadership and key stakeholders in a clear and actionable manner. Build strong relationships with internal and external partners to drive collaborative CX initiatives. Act as the voice of the customer within the organization, championing initiatives that enhance the customer experience.
