Senior Client Service Consultant
General Information City/Cities
Atlanta, Aurora, Bellevue, Bridgewater, Cary, Irvine, Kansas City, New York, Southfield, Tampa
State(s)
California, Florida, Georgia, Illinois, Michigan, Missouri, New Jersey, New York, North Carolina, Washington
Country
United States
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Posted Date
11-Mar-2024
Job ID
1675
Description and Requirements Role Value Proposition: MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.
The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.
Functional Responsibilities: Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
Respond to customer needs proactively
Leads and participates in both customer- and internal-facing presentations and meetings.
Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
Participates in client account audits and strategic planning process.
Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
Perform other related duties as assigned or required.
Essential Business Experience and Technical Skills: Required 5+ yrs. related experience
High School diploma
Preferred Bachelor's degree
Work in a multi-market environment (GroupFacts, Regional Market, MIB)
7+ yrs. related experience
Prior experience in the PEO industry.
Extensive oral/written communication skills.
Advanced problem solving and analysis.
Expert knowledge of group products, services, and systems.
Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
Ability to consistently meet tight deadlines and work under pressure
Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. The wage range for applicants for this position is $68,300 to $105,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at Click To Reveal Email
. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. Recommended Skills Adobe Auditing Billing Communication Customer Demand Planning Customer Service
