Description Company: Oak Street Health Title: Sr CIS, Complex Care Team Location: TBD Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. For more information, visit www.oakstreethealth.com. Role Description: The Senior Clinical Informatics Specialist (CIS) is a former CIS who serves as a trainer & coach for the CIS + Medical Assistant (CIS/MA) roles with the @Home program. This individual will play a vital role as a population health liaison in the field to ensure teams understand and implement tools properly. This is accomplished in close partnership with central and regional @Home leadership, central CIS leadership and various Treehouse teams. The Sr CIS is expected to have deep knowledge in key aspects of CIS onboarding & training, workflows, Canopy modules, WRV Reviews & Daily Huddles, with the ability to modify and translate application for the @Home environment. They are also expected to understand how their role and the CIS/MA role impacts the OSH business model in areas, including Clinical Documentation Improvement, and certain components of the Quality Program. Core Responsibilities: Leadership Responsibilities Partner with central and regional @Home leadership to support CIS/MA hiring, onboarding, and staffing (including coverage) as well as ongoing training and evaluation Serve as population health liason in the field to ensure teams are up to date on all tools (Huddle Form, Care Report, Canopy modules) Train new providers (within first 90 days) on how to work with and without a CIS/MA Present monthly training sessions with all CIS/MAs in region (including Bi-annual Grand Rounds training) Thought partner with central and regional leaders on program development driven by best practices in clinical workflows and documentation hygiene Partner with central and regional leaders to identify areas of improvement on care team documentation and provider/CIS/MA teamwork and develop an action plan to resolve gaps in knowledge Alongside Central and Regional leaders, adapt in-center CIS training materials and processes to support CIS/MA training Ensure providers are equipped with well-trained CIS/MAs so they may care for our patients and execute on clinical documentation accuracy Ensure all CIS/MAs have the training and workflow support to excel in this dual role Technical responsibilities Subject matter expert in all CIS/MA training materials including charting, workflows, clinical documentation improvement (risk adjustment), note compliance, WRV Reviews, Daily Huddles, Canopy and Greenway Collaborate with central team on new tools and optimization of existing tools (i.e Canopy modules, CIS/MA Training) Support care teams with WRV review assistance and Daily Huddle preparation Identify trends in data (ie RAF, % HCCs addressed, etc), recognize gaps in knowledge and propose strategies and solutions to leadership Scribe remotely when back-up coverage is needed (max 20-25% of time) Other: Understand population health tools/data and how to leverage them when working with teams Ensure effective collaboration between CIS/MAs, providers, regional and central leaders Other duties as assigned What are we looking for? 6+ months of CIS/scribe experience Deep understanding of Oak Street's care model High level of detail-orientedness and organization Comfortable with ambiguity and have a passion for proactive problem solving Someone who embodies being "Oaky" What does being "Oaky" look like? Radiating positive energy Assuming good intentions Creating an unmatched patient experience Driving clinical excellence Taking ownership and delivering results Being scrappy Why Oak Street? Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as: Collaborative and energetic culture Fast-paced and innovative environment Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
