Overview
Are you anSenior Applications / Systems Analyst wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.
TISTAassociates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
Responsibilities
Monitor critical applications using application monitoring tools ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and others
Identify of alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actions
Experience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violations
Monitor enterprise-wide application performance and reports on application behavior analytics
Conduct smart triage by identifying, diagnosing and providing pro-active resolution of application performance problems
Monitor high value Business-centric transactions and manages response actions
Identify the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning
Detect change of state conditions that have significance for management of Configuration Items (CIs) and IT services
Ensure all events are communicated IAW SOP and/or takes further corrective action with the application owner
Participate in all major incident management and root cause analysis calls and provides expert troubleshooting support as needed
Escalate as per criticality matrix definitions
Notify the internal/external stakeholders per procedure
Provide APM input to daily shift reports and metrics
Qualifications
Exceptional written and verbal communications skills
Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment. Proficiency in system architecture and cloud services
Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently
Must have Operational experience with Service Now, Solar Winds, Splunk, AppDynamics, and Aternity IT monitoring toolsets
Experience in monitoring application performance in a command center
Operational experience performing as a member of an operations/command center tasked with the monitoring of applications across an entire IT enterprise
Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management
Experience working shiftwork
Experience participating in Major Incident Management and Root Cause Analysis
Education:
Bachelor's Degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline and 5+ years' work experience
Eight (8) years of additional relevant experience may be substituted for education (13 years total)
Clearance:
The ability to pass a Tier 2/Modest Background Investigation
Location:
Austin, TX.(100% On-site)
Sunday - Thursday (7:00 AM - 3:30 PM CST Time)
Austin Information Technology Center
Department of Veteran's Affairs
1615 Woodward St
Austin, TX 78741
TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.
Here at TISTA Science and Technology, we value Veterans and encourage all to apply!
#thinktista #tistacares #tistavaluesvets
Employment Transparency:
TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.
The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail ******** call (301) 968-3420 and let us know the nature of your request and your contact information.
TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.
If the candidate is hired to perform work on or in connection with one of TISTA's federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA's customers for any required onsite work.
Job ID********
Job LocationsUS-TX-Austin
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