Responsibilities:
Own enterprise applications such as Compulaw, Docusign, IntApp Conflicts/Intake/Terms, Litera Desktop Suite, Research Monitor, ViDesktop, and Workday across the business development, conflicts, docketing, IT, library, and talent management departments; Specialize in iManage user experience including features, configurations, usability, improvements, and understanding user needs; Specialize in Litera Desktop Check, Compare, Content Companion, Contract Companion, Create, DocXtools, Forte, and Metadact; Specialize in Practice Innovation related systems that help our lawyers be more productive; Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps; Provide direct oversight and management of various solutions as assigned; Act as subject matter expert for those systems and provide technical support as needed. Ensure the health and stability of all solutions owned; Monitor, track, and report on performance and capacity. Responsible for capacity planning; Under direction of the Senior Manager, Enterprise Applications, engage with the business as needed in supporting the above; Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts; Partner and collaborate with our Practice Innovation & Legal Solutions team on various projects; Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers; Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff; Adhere to and participate in the Firm's Change Management process; Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and Director of Applications; Collaborates in the creation and use of training and QA materials and activities for applications supported; Provides coaching to junior analysts on trouble shooting and best practices; Know common legal enterprise solutions. Advanced knowledge of enterprise applications on premise, in the cloud, and hybrid; Work with product vendors and procurement; Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities; Work with QA on test scripts, procedures, and remediation; Works overtime and after-hours as required; and Participates in on call rotation for after-hours break/fix support. Requirements Bachelor's degree (strongly preferred); Working knowledge of legal technology solutions preferred; 7+ years' of information technology experience (required); 5+ years' experience working with and supporting enterprise platforms (required); 3+ years' of experience in a professional services or legal environment (preferred). Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations; Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations; Intermediate knowledge of system integrations including APIs, web services, FTP, and database to database; Basic ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools; Basic ability to work with desktop and mobile applications for their installation and configurations; Basic ability to work with SQL Server, SQL development/queries, and reporting tools; Basic ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;
