Senior Account Manager - Community Engagement (Remote)
At our company, we're not just offering job opportunities; we're fostering meaningful connections within communities. Join us as a Senior Account Manager and become an essential part of our mission to empower communities and drive shared success for our valued customers. Learn and grow alongside a dedicated team committed to equity-driven online community engagement.
About Us:
We are an innovative online community engagement firm dedicated to fostering support for real estate and planning projects through inclusive and meaningful interactions. Our platform provides a voice to all stakeholders, ensuring their perspectives are heard and valued in the decision-making process.
About the Role:
As a Senior Account Manager, you'll be entrusted with managing a diverse portfolio of accounts, each vital to our community engagement efforts. Partnering closely with real estate developers, city planners, and consultants, you'll guide them in achieving their engagement goals using our platform. Your role will involve proactive communication, strategic guidance, and nurturing strong client relationships to drive success.
Responsibilities:
Proactively engage with customers throughout their lifecycle, from onboarding to renewals
Drive revenue growth through renewals, upsells, and forecasting
Communicate effectively with customers to convey progress, outcomes, and strategic vision
Take a consultative approach to understand and address customer needs and goals
Educate customers on best practices and facilitate strategic discussions
Track and report on customer KPIs to identify engagement opportunities
Collaborate with internal teams to enhance our offerings based on customer feedback
Requirements:
Extensive experience in managing enterprise customer relationships
Background in urban planning, real estate development, or public affairs preferred
Track record of exceeding revenue targets and delivering key performance indicators
Comfortable engaging with senior-level stakeholders via virtual meetings
Strong problem-solving and project management skills
Excellent communication and presentation abilities
Empathetic and customer-centric approach
Benefits:
Fully remote work environment
Bi-weekly half-day Fridays
Equity in a growing startup
Generous paid time off, including unlimited vacation and parental leave
Healthcare, dental, and 401K benefits
Home office and professional development stipends
Salary:
$90,000 - $120,000
Note: While this position is full-time, we are open to discussing part-time arrangements for the right candidate.
Join us in shaping the future of community engagement and making a positive impact on the world around us. Apply now to be a part of our dynamic team!
Employment Type: Full-Time
Salary: $ 90,000.00 120,000.00 Per Year
